This is a very common problem faced by many taxpayers, that they have not received their Income Tax Refund. There may be number of reasons for refund not issued or refund failure including (but not limited to) providing a wrong bank account details in the Income Tax Return.
The Income Tax Department has issued a detailed advisory for refund re-issue for the tax payers. We are noting below the STEP-BY-STEP process for refund re-issue request to the Income Tax Department through online portal:-
Step 1: Logon to ‘e-Filing’ Portal www.incometaxindiaefiling.gov.in
Step 2: Click on ‘My Account’ menu and click ‘Service Request’ link.
Step 3: Select the ‘Request Type’ as ‘New Request’ and Select the ‘Request Category’ as ‘Refund Reissue’. Click ‘Submit’.
Step 4: Details such as PAN, Return Type, Assessment Year (A.Y), Acknowledgement No, Communication Reference Number, Reason for Refund Failure and Response are displayed.
Step 5: Click ‘Submit’ hyperlink located under ‘Response’ column. All the pre-validated bank accounts with status validated/validated and EVC enabled will be displayed.
Step 6: Select the bank account to which the tax refund is to be credited and click ‘Continue’. Details such as Bank Account Number, IFSC, Bank Name and Account Type are displayed for the taxpayer to cross verify the same.
Pre-Validation of Bank Account : If the taxpayer does not have any pre-validated bank accounts, then the taxpayer is directed to ‘Pre validate bank account’ screen. Here, the tax payer should enter all relevant details of the bank account where he intends receive refund and click on ‘Pre validate’ button to proceed with the request submission. After this, account is pre-validated by the concerned bank, the bank account will be automatically considered for refund re-issue. This account will now be displayed under Pre-validated bank accounts’ on the e-filing portal. If the pre-validation fails, then the same will be communicated to the taxpayer by the CPC. The taxpayer is required to resubmit the request for refund re-issue/pre-validation of bank account.